Contact Us

We're here to help — most queries are answered within 24–48 hours.

Have a question about your account, an order, a payment, or your astrological guidance? Reach the Graha Guru support team through any of the channels below. Graha Guru is owned and operated by XALEN Technology Private Limited.

Customer Support

Email: [email protected]

Phone / WhatsApp: +91 93253 39446

Support Hours: Monday–Saturday, 10:00 AM – 7:00 PM IST (Sunday closed)

WhatsApp: Available 24×7 for order and account queries — chat with us

Typical Response Time: Within 24–48 hours

What We Can Help With

Account creation, login, and account deletion
In-app purchases, wallet credits, billing, and payment issues
Cancellations and refunds — see our Cancellation & Refund Policy
Order status and product queries from shop.grahaguru.in
Technical problems with the app or website
Privacy requests and data access/deletion — see our Privacy Policy
General astrology and product guidance

Registered Office

XALEN Technology Private Limited

Sn 56/8/9A, Flat 704, Gagan Unnati Society,

Katraj-Kondhwa Road, Kondhwa Budruk,

Pune, Maharashtra 411048, India

GSTIN: 27AAACX6117C1ZL

Note: The above is our registered office for correspondence. We do not operate a walk-in retail counter; please reach us by email, phone, or WhatsApp for the fastest help.

Grievance Redressal

If your concern has not been resolved to your satisfaction by our support team, you may escalate it by writing to [email protected] with the subject line "Grievance" and your order/account reference. We will acknowledge your grievance within 48 hours and work to resolve it promptly.

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