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Cancellation & Refund Policy

Last Updated: June 1, 2026

This Cancellation & Refund Policy applies to all purchases made through Graha Guru — our mobile app and website at grahaguru.in — which is owned and operated by XALEN Technology Private Limited. By making a purchase, you agree to this policy together with our Terms of Service.

1. What You Can Buy

• In-app purchases & wallet credits — used to access premium digital features such as detailed reports, AI astrology questions, palm reading, and premium tarot/numerology readings.
• Subscriptions — optional recurring plans for premium features (where offered).
• Physical products — certified gemstones and spiritual products, sold through our store at shop.grahaguru.in.

2. Digital Services & In-App Purchases

• Delivered digital services are non-refundable. AI chat responses, generated reports, readings, and other digital content are considered delivered the moment they are produced and made available to you, and are not eligible for refund.
• Wallet credits are non-transferable. Unused wallet credits are non-refundable except where required by applicable law.
• Failed or duplicate transactions. If your payment is deducted but credits/features are not delivered, or you are charged twice for the same item, we will refund the affected amount in full. Contact [email protected] with your transaction reference.

3. Subscriptions

• Subscriptions renew automatically at the end of each billing period unless cancelled beforehand.
• You can cancel at any time through your account settings or through your app store subscription management. Cancellation stops future renewals; it takes effect at the end of the current paid period.
• We do not provide partial refunds for the unused portion of a current subscription period, except where required by applicable law or the relevant app store's policy.

4. Physical Products (Gemstones & Spiritual Items)

• Cancellation: Orders can be cancelled free of charge any time before they are shipped. Once shipped, an order cannot be cancelled but may be eligible for return.
• Returns: Eligible physical products may be returned within 7 days of delivery if they are unused, undamaged, and in their original packaging with all tags, certificates, and seals intact.
• Non-returnable items: Energised/customised products, and items damaged through misuse, are not eligible for return.
• Refund on returns: Once a returned item is received and inspected, an approved refund is issued to your original payment method or as wallet credit, as you prefer.
• Full shipping and return details are available in our store's Return Policy and Shipping Policy.

5. How Refunds Are Processed

• Approved refunds are credited to the original payment method used for the purchase (or, at your choice, as wallet credit for faster availability).
• Once approved, refunds are typically initiated within 2 business days and reflect in your account within 5–7 business days, depending on your bank or payment provider.
• Refunds for app store purchases are governed by the timelines of Google Play or the Apple App Store.

6. How to Request a Cancellation or Refund

7. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. The "Last Updated" date above reflects the most recent revision. Your continued use of Graha Guru after changes are posted constitutes acceptance of the updated policy.

8. Company Details

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